FAQ
🛒 Ordering & Payment
1. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
2. Can I cancel or modify my order?
If your order hasn't been processed yet, please contact us as soon as possible. We'll do our best to accommodate any changes.
🚚 Shipping & Delivery
3. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.
4. How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery time depends on your location and the selected shipping method.
5. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and a link to follow your package.
🧙 Miniatures & Products
6. What scale are the miniatures?
Scale information is listed on each product page. If you're unsure, check out our Scale Guide or contact us for assistance.
7. Are the miniatures painted or assembled?
All miniatures are delivered unpainted and unassembled, unless stated otherwise in the product description.
8. What material are the miniatures made of?
We use high-quality resin, perfect for fine detail and hobby painting. Handle with care and enjoy bringing them to life!
💬 Issues & Custom Services
9. What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days and include photos. We’ll offer a replacement or refund as appropriate.
10. Do you offer custom prints or commissions?
Yes, we do! Whether you need a specific scale, a unique piece, or a special project, we’re here for it. Contact us for details and we’ll help make your idea a reality.