Terms and Conditions

Welcome to Secret Items. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to these terms.

1. General Information

Secret Items is an online store specializing in resin miniatures, bases, accessories, and dice for tabletop games, painting, and collecting. All products are sold unpainted and unassembled unless otherwise stated.

2. Orders and Payment

All prices are listed in Euros € or Dollars $ and include applicable taxes unless specified. We accept various payment methods, including credit cards and PayPal. Once an order is placed, you will receive a confirmation email. We reserve the right to cancel or refuse any order at our discretion.

3. Shipping and Delivery

We ship internationally. Processing times are typically 1–3 business days, may vary on holiday season. Delivery times and costs vary based on location and shipping method. You will receive a tracking number once your order is dispatched.

4. Returns and Refunds

If your item arrives damaged, contact us within 7 days with photos of the damage. We will offer a replacement or refund where applicable. Custom prints and commissions are non-refundable unless defective. For other issues, please reach out and we’ll do our best to help.

5. Custom Prints and Commissions

We offer custom printing services. By submitting a custom request, you confirm you have the rights to any files or concepts provided. We reserve the right to decline any request.

6. Intellectual Property

All content on this site — including images, product names, and branding — is the property of Secret Items or used with permission. Reproduction without consent is prohibited.

7. Privacy

Your personal data is handled in accordance with our Privacy Policy. We only collect what is necessary to fulfill your order and never share your data without consent.

8. Limitation of Liability

Secret Items is not liable for any indirect or consequential damages arising from the use of our products or website. Always handle resin products with care and use appropriate safety measures.

9. Governing Law

These terms are governed by the laws of Spain and European Economic Area. Any disputes shall be resolved in the courts of Spain or European Economic Area.

10. Contact

For any questions regarding these Terms and Conditions, please contact us at hello@secretitems.com