Privacy Policy

Effective date: July 1rst, 2025

At Secret Items, your privacy is a priority. As a Spain-based company operating worldwide, we are committed to complying with the General Data Protection Regulation (EU Regulation 2016/679 - GDPR), the Spanish Organic Law 3/2018 (LOPDGDD), and the Law on Information Society Services and Electronic Commerce (LSSI-CE).

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

1. Who We Are

Secret Items is an online store based in Spain.
We design, produce, and sell high-quality resin miniatures and accessories.

For the purposes of GDPR and Spanish law, we are the data controller.
Contact:
📧 Email: hello@secretitems.com

2. What Personal Data We Collect

We may collect and process the following types of data:

· Identity Data: Name, surname, shipping address, billing address

Contact Data: Email address, phone number

· Transaction Data: Orders, payment method (processed securely)

· Technical Data: IP address, browser type, device information

· Usage Data: Page visits, actions on the site (via cookies)

· Communication Data: Customer messages, support inquiries

3. Legal Basis for Processing (GDPR Article 6)

We process your data lawfully under the following legal bases:

· Contract performance: to fulfill your purchases

· Legal obligations: accounting, tax, fraud prevention

· Consent: for marketing communications and non-essential cookies

· Legitimate interests: improving user experience and service quality

4. How We Use Your Data

We use your personal data to:

· Process and deliver your orders

· Provide customer support

· Send updates or marketing (only with your consent)

· Analyze site usage for improvements

· Comply with legal obligations

We will never sell or rent your personal data.

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined above or as required by law (e.g., for tax/accounting obligations).

6. Your Rights Under GDPR and LOPDGDD

You have the right to:

· Access your personal data

· Correct or delete inaccurate data

· Request data portability

· Restrict or object to certain processing

· Withdraw consent at any time

· File a complaint with the Spanish Data Protection Authority (AEPD)

To exercise any of these rights, contact us at hello@secretitems.com

7. Data Security

We implement industry-standard measures to protect your data against loss, misuse, or unauthorized access. Payments are processed securely via trusted third parties.

8. Cookies and Tracking

We use cookies and similar technologies to enhance the site’s performance and analyze user behavior. For more details, please review our Cookie Policy.

9. Third Parties and International Transfers

We only share data with trusted providers (e.g., payment processors, shipping carriers) and only for necessary purposes. If data is transferred outside the EEA, we ensure appropriate safeguards (e.g., standard contractual clauses).

10. Email and Commercial Communications (LSSI-CE)

We only send commercial emails with your explicit consent. You can unsubscribe at any time via the link in the email or by contacting us.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

12. Contact

For any privacy-related concerns, please contact:
📧 hello@secretitems.com